If you have paid for furniture moving, the independent Contractor will move normal household furniture on the day of installation. All personal items, antiques, electronics, etc. need to be removed prior to the installers arrival.
If you have NOT purchased furniture moving, please arrange for ALL furniture to be removed form any areas in which flooring will be installed.
Installation
Acclimation
Laminate and Wood flooring both require acclimation inside of your home, per the manufactures specifications. This requires the purchase of delivery prior to the installation date to allow the proper amount of time for acclimation. If you have any questions regarding the specific acclimation period of your product, please feel free to reach out to us.
Installers will arrive during the 2-hour window provided at time of scheduling. Our installers will go over your installation to assure that everything matches your anticipated materials and seam placements if applicable. Once all materials are verified, installers will begin the installation process. Installers will complete the installation per manufacturer guidelines as well as the installation contract and detail.
Once completed, our installers will clean any debris from your new flooring as well as sweep/vacuum the area. At this time our installers will walk you through the completed project to ensure you are fully satisfied. You will be asked to sign a Certificate of Completion and will be asked if you would like to keep any remaining products.
REMOVING COMMON STAINS
CARPET MAINTENANCE
BASIC MAINTENANCE
PREVENTING DAMAGE
GENERAL MAINTENANCE
TIPS FOR PREVENTING DAMAGE
BASIC MAINTENANCE
PREVENTING DAMAGE
Have a question about our general contractor work? We’re here to help.
Once you have requested a detailed measurement, our staff will reach out to schedule a time for one of our outstanding estimators to come to your home and take measurements.
You will be scheduled into a four-hour window on your preferred date.
The night prior to your measurement you will receive a call to let you know of a more accurate time to expect the estimator.
If you have any questions or are looking to cancel or reschedule, please reach out to us immediately.
On the day of the measure, our estimators will arrive during the window which you have scheduled. If you would like a call when they are on their way please let us know, they would be happy to reach out to you.
Please make sure to go over the following with your estimator:
Installation costs differ from one project to the next making estimates an important tool.
You will receive an estimate within 48-72 business hours after measurements have been taken.
After your home has been measured, you have received your estimate, and once ALL of your flooring product is in and accounted for, you are ready to schedule for installation.
One of our friendly Scheduling Coordinators will reach out to you within 48 hours. Our staff will work with you to select a convenient install date and arrival window.
Weather: Please keep in mind that inclement weather may impact your installation. Treacherous roads may inhibit or delay the installer from reaching your home. In such cases, you will be contacted as soon as possible to be rescheduled.
Yes. If you have paid for furniture moving, the independent Contractor will move normal household furniture on the day of installation.
If you have NOT purchased furniture moving, please arrange for ALL furniture to be removed from any areas in which flooring will be installed
The morning of your scheduled install, our installers will arrive during the two-hour window which you have scheduled. This time is to allow our crews to travel and to pick up any product that may be needed for installation.
Our installers will go over your new flooring prior to installation to assure that everything matches your anticipated products. At this time they will also go over any seam placement that may be needed
If you have purchased furniture moving, our installers will move furniture as directed by the job contract and detail.
If you have purchased removal of your existing flooring, our installers will begin to remove as directed by the job contract and detail. Please note, we are not able to remove any vinyl flooring or tiles in houses built prior to 2004, due to possible asbestos.
Our installers will then begin to install your new flooring, making sure that everything is in accordance with the manufacturer guidelines.
Once completed our installer will clean any debris from your new flooring as well as sweep/vacuum the area. At this time our installer will walk you through the completed project to ensure you are fully satisfied. You will be asked to sign a Certificate of Completion and will be
Your feedback is important to us. If you are in need of assistance or you would like to let us know how your install went, please do not hesitate to let us know.
Please note, you may receive a call surveying your experience with our installers as well as their craftsmanship and professionalism. If for any reason you feel that our installers did not meet your expectations or you are having any issues with the installed flooring, please reach out to us immediately so that we can rectify the situation.
Premier Services Group does warranty all flooring for up to one year from the date of installation.