Flooring Installations

By the Professionals of PSG

Preparing for Your Installation

  • If you have paid for furniture moving, the independent Contractor will move normal household furniture on the day of installation.
  • All personal items, antiques, electronics, etc. need to be removed prior to the installers arrival.
  • If you have NOT purchased furniture moving, please arrange for ALL furniture to be removed from any areas in which flooring will be installed.


Please see our videos below on how to prepare for your upcoming installation!

Carpet Preparation Video- Play the above video for information on how to prepare for your upcoming carpet installation!

Hard Surface Preparation Video- Play the above video for information on how to prepare for your upcoming LVP, Laminate, Hardwood or Tile Installation!

A diagram of preparing for your new flooring in a living room , bedroom , and room.

If you prefer to download and print a preparation document, click on the image above!

Flooring Acclimation

  • Laminate and Wood flooring both require acclimation inside of your home, per the manufactures specifications.
  • This requires the purchase of delivery prior to the installation date to allow the proper amount of time for acclimation.
  • If you have any questions regarding the specific acclimation period of your product, please feel free to reach out to us.

Day of Your Installation

  • Installers will arrive during the 2-hour window provided at time of scheduling.
  • Our installers will go over your installation to assure that everything matches your anticipated materials and seam placements if applicable.
  • Once completed, our installers will clean any debris from your new flooring as well as sweep/vacuum the area.
  • At this time our installers will walk you through the completed project to ensure you are fully satisfied.
  • You will be asked to sign a Certificate of Completion and will be asked if you would like to keep any remaining products.

Care Information

REMOVING COMMON STAINS


  • Always address the affected area right away.

  • For an accident involving food, lift and remove the solid material with a utensil. Use a little cloth and blot. Use a small amount of detergent if necessary. Finally, thoroughly vacuum the area. Repeat if needed.

  • When using a spot removal solvent, choose products approved by The Carpet and Rug Institute of America. Test the product in an inconspicuous area of carpet first. If the color is faded, consult a professional carpet cleaner.

CARPET MAINTENANCE


  • Vacuum carpet regularly so durt does not become embedded.

  • Schedule professional cleaning annually.

  • Use scissors to clip snags. Never pull on them - you risk damaging the carpet.

  • If you experience extensive water damage, consult with a professional.

BASIC MAINTENANCE


  • Use a dust mop, soft bristle broom or a vacuum cleaner compatible with hardwood and laminate to remove dust, dirt and loose particles regularly.

  • For slightly damp cleaning, spray a product specifically for hardwood & laminate onto a cotton, terrycloth, or microfiber mop. Do not clean with a wet-mop.

  • Be mindful of UV rays coming through windows that can cause flooring to fade, and use protective window coverings accordingly.

PREVENTING DAMAGE


  • Use acetone-based fingernail polish remover to remove difficult stains (like paint, oil, or makers).

  • Wipe up spills and spots immediately with a hardwood or laminate flooring cleaner ; applying to area. Do not spray cleaner directly on floor for general care.

  • Use ice to harden tough substances like wax or gum, carefully scrape with a plastic scraper or a credit card. Go over the area with a slightly damp cloth.

GENERAL MAINTENANCE


  • Damp-mop your tile floor a minimum of once each week to reduce wear and tear from dirt and debris. Avoid cleaners with acid or bleach for basic maintenance.

  • Use sealants on grout joint only. Do not use wax-based cleaners and oil-based detergents. It is safe to use everyday multipurpose cleaners on GLAZED tile.

  • On unglazed tile use solutions concentrated with a neutral PH for basic cleaning. Avoid cleaning agents that contain color.

TIPS FOR PREVENTING DAMAGE


  • Test scouring powders and sealants on a test area before cleaning the entire space.

  • Seal grout joint after install. When cleaning, use products recommended for grout joint.

  • Rinse tile with clean water to remove any remaining cleaning solution.

  • Never use abrasives like steel wool or any scouring with metal on.



BASIC MAINTENANCE


  • Pick up loose dirt. While it may not seem like dirt can cause issues on your vinyl, small rocks or pieces of dirt that are stuck in your shoes can be sharp. 

  • You can sweep or vacuum. Be sure to turn your beater bar off on your vacuum to prevent damages. We recommend that you do this at least once a week. 

  • Use Cleaners based on the manufacturer's guidelines.

 

PREVENTING DAMAGE


  • Clean up spills immediately 

  • Use Furniture pads and do not slide furniture across the floor.

  • Don’t use any cleaning methods that are not mentioned within the manufacturer label to maintain your manufacturer warranty.

  • Don’t steam clean your vinyl floors, even if they are waterproof.

Flooring Installation FAQ

Have a question? We’re here to help.

  • I requested a measurement, now what?

    Once you have requested a detailed measurement, our staff will reach out to schedule a time for one of our outstanding estimators to come to your home and take measurements.


    You will be scheduled into a four-hour window on your preferred date. 


    The night prior to your measurement you will receive a call to let you know of a more accurate time to expect the estimator. 


    If you have any questions or are looking to cancel or reschedule, please reach out to us immediately.

  • What can I expect the day of the measurement?

    On the day of the measure, our estimators will arrive during the window which you have scheduled. If you would like a call when they are on their way please let us know, they would be happy to reach out to you.


    Please make sure to go over the following with your estimator:


    • What is the year of your home? (For Lead and Asbestos Concerns)
    • Any existing damage to your flooring ( i.e. water damage, rips and tears, breaks in tile, etc)
    • Preference of seam placement for carpet or sheet Vinyl. ( While we will do our very best to accommodate your seam preference, the layout and product may not allow for certain seams. The estimator will work with you closely to make sure you will be satisfied.)
    • Any furniture you would like our teams to move during installation
    • Any areas that are optional (you may or may not want installed after quote has been given)
    • If you want multiple colors or types of floorings and where you would like them
    • Any pets that may be on-site during install

  • How long will it take to calculate my estimate?

    Installation costs differ from one project to the next making estimates an important tool.


     You will receive an estimate within 48-72 business hours after measurements have been taken.

  • How do I know I'm ready to schedule an installation date?

    After your home has been measured, you have received your estimate, and once ALL of your flooring product is in and accounted for, you are ready to schedule for installation.


    One of our friendly Scheduling Coordinators will reach out to you within 48 hours. Our staff will work with you to select a convenient install date and arrival window.


     Weather: Please keep in mind that inclement weather may impact your installation. Treacherous roads may inhibit or delay the installer from reaching your home. In such cases, you will be contacted as soon as possible to be rescheduled.

  • Do I need to prep my space for the installation day?

    Yes. If  you have paid for furniture moving, the independent Contractor will move normal household furniture on the day of installation.


    • Please make sure any and all personal items are removed from all furniture to be moved.
    • We also ask that you remove any glass items, including wall art.
    • Any furniture that will not fit through a standard doorway will need to be broken down as much as possible prior to the arrival of the installer.
    • Contractors will not move certain items such as antiques, electronics, pianos, pool tables, waterbeds, aquariums, safes, pinball machines, exercise equipment, sleep number beds, boxes/totes, etc.
    • If you have questions regarding specific items, please feel free to reach out to us.

    If you have NOT purchased furniture moving, please arrange for ALL furniture to be removed from any areas in which flooring will be installed

  • What can I expect on install day?

    The morning of your scheduled install, our installers will arrive during the two-hour window which you have scheduled. This time is to allow our crews to travel and to pick up any product that may be needed for installation.


    Our installers will go over your new flooring prior to installation to assure that everything matches your anticipated products. At this time they will also go over any seam placement that may be needed


    If you have purchased furniture moving, our installers will move furniture as directed by the job contract and detail.


     If you have purchased removal of your existing flooring, our installers will begin to remove as directed by the job contract and detail. Please note, we are not able to remove any vinyl flooring or tiles in houses built prior to 2004, due to possible asbestos.

     

    Our installers will then begin to install your new flooring, making sure that everything is in accordance with the  manufacturer guidelines.


    Once completed our installer will clean any debris from your new flooring as well as sweep/vacuum the area. At this time our installer will walk you through the completed project to ensure you are fully satisfied. You will be asked to sign a Certificate of Completion and will be

  • What kind of communication is there after the installation?

    Your feedback is important to us. If you are in need of assistance or you would like to let us know how your install went, please do not hesitate to let us know.


    Please note, you may receive a call surveying your experience with our installers as well as their craftsmanship and professionalism. If for any reason you feel that our installers did not meet your expectations or you are having any issues with the installed flooring, please reach out to us immediately so that we can rectify the situation.


    Premier Services Group does warranty all flooring for up to one year from the date of installation.